MICROSOFT TEAMS CALL IN NUMBER HOW TO
MICROSOFT TEAMS CALL IN NUMBER FULL

Now that your AzureAD and users are configured properly, you can configure your auto attendant.įor this part of the blog, we assume that you know how to create an auto attendant at a basic level. Creating the Teams Auto Attendant for Extension Dialing If you are using on-prem Active Directory you can use AD PowerShell to set the telephone field Set-ADUser -Identity user -Add this is complete, you will need to either wait for or force AzureAD synchronization. If you are using cloud managed identities in AzureAD, you can apply extensions using AzureAD PowerShell Set-MsolUser -UserPrincipalName -Phonenumber '+441234567890x12345' More information on the supported formats can be found here.

MICROSOFT TEAMS CALL IN NUMBER FULL

+441234567890, you must use the full E.164 format and not standard format. If you wish to include the board number in their telephone number field e.g.

X is a literal character which define eXtension. The format must be one of the following: +441234567890 ext=12345 If you use on-prem Active Directory with AzureAD synch, then the telephone attribute in AD is the source of authority and this must be in the correct format to synchronise to AzureAD. Therefore, the telephone number field needs to match a specific format. The auto attendant will search AzureAD for the extension number before transferring the call to that extension in Teams. In order for the auto attendant to find users by extension number, their telephone field in AzureAD must be properly formatted. Once you have created this group, add the members who need to be excluded. In order to limit the auto attendant search to approved users, create a security group in AzureAD (this can also be an AD synched group) to exclude the users you do not want the attendant to search and transfer callers to. This may include extensions that you do not want to expose to external callers such as executives. Security Groupsīy default, the auto attendant will search for extensions in your entire AzureAD. To enable extension dialing in Microsoft Teams you will need an auto attendant and also some configuration of your Active Directory.īefore creating the auto attendant it is important to get your Active Directory into a supportable state for extension dialing in Teams. However, until recently, Microsoft Teams has not been able to support this.

Option 2 is more favourable to companies because they do not need to employ dedicated staff to support this service.Īuto Attendants have been available in PBXs for a number of years. The caller will use their dialpad and enter the extension number and the auto attendant will transfer the caller to that extension. Instead, the auto attendant will prompt the caller to enter the extension number of the person they want to speak with. Using an automated directory services application, or auto attendant as it is known, performs the same function as the operator in option 1 but without the dependency on a human answering the phone. The caller asks the operator to connect them to ‘George Dennis’ and the operator searches an internal phone directory to find George’s extension and then transfers the caller to that extension. The caller dials the switchboard number and an operator answers and greets the caller. Option 1 is to employ a company switchboard. The PBX takes care of the internal routing which allows users to dial 57891 to reach ‘George Dennis’ for example, and is unique to that PBX.ĭifficulties arise when these extension users want to receive incoming calls from external callers. They are for internal use only and cannot be called directly from the Public Switched Telephone Network (PSTN), or outside of the company. Therefore, extensions for users is preferred for those who do not require a direct number but still require the ability to make outbound business calls.Įxtensions are internal numbers that are controlled on the company’s PBX system. Although the cost of renting a DDI can be as low as £1 per month, when companies have several thousands of DDI numbers, this quickly escalates. The reason is more often down to cost as direct dial (DDI) numbers are rented on a monthly basis from the telecoms service provider. It is common in larger organisations for users to have internal extension numbers rather than direct dial numbers.

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